OutwallSupport
September 10, 2026
Something not working, or a question the game does not answer? Write to the address at the bottom of this page and you will get a reply from the person who made the app. Below are the questions that come up most.
I got a new phone — how do I keep my rating?
Connect Game Center in Settings before you switch, then connect it again on the new phone. Your online rating and win record follow your Game Center account. Settings, statistics and puzzle progress are stored on the device itself, so those start fresh.
Why can I not play Ranked?
Ranked opens once you have played 5 online matches and won 3 of them. This keeps brand-new players out of rated games while they are still learning the rules — everyone you meet in Ranked has finished a few matches.
No opponent is found online
The game first looks for someone in your own country to keep the connection quick, then widens to everyone after a few seconds. If nothing is found, the queue was simply empty at that moment. Try again shortly, or play a friend directly with a room code.
I do not feel any vibration
Haptics needs three things to be on: the Haptics switch in the game's Settings, System Haptics in iOS Settings under Sounds & Haptics, and Low Power Mode turned off. iOS silences all haptics in Low Power Mode, which is the usual cause.
A wall will not go where I want it
A wall sits in the groove between two rows or columns, never on top of a square, and it can never seal a player in completely — if a placement would leave someone with no route at all, the game refuses it. Turn on Show grooves in Settings to see the valid slots.
Ads, rewarded videos and consent
The game is free and funded by ads. Rewarded videos are always optional and declining one never blocks progress. In the European Economic Area, the United Kingdom and Switzerland you are asked for ad consent on first launch; there is no in-app way to reopen that choice yet, but reinstalling the app asks again. You can turn analytics off at any time in Settings.
Delete my data
Everything except online play is stored only on your device, so deleting the app deletes it. To have your online record and rating removed from the server, write to us and include the display name you played under — there is no account, so that name is how we find you.
b@bugra.net